Returns and Refunds - Retail Customers

If you do not receive your product order, product is damaged, spoiled or not to your 100% satisfaction, we will either replace your order or refund your money. You may cancel your order for any reason up to and including seven (7) days from the date of delivery. We will refund the price of your order within thirty (30) days from the date of cancellation. If you have any concerns or issues with your orders please contact a Get Back to Earth Customer Service Representative as soon as possible – 250-550-6789 or by email sales@backtoearthenviroproducts.com

To return an item by mail in Canada

To return an item without requesting an exchange, simply place your return in the original packaging and drop it in the mail. As soon as we receive your return, your credit will be processed for the merchandise total and taxes. Original shipping charges are non-refundable.

To exchange an item by mail in Canada

To exchange an item, simply send it back. You may include your written order for the exchange item or call 250-550-6789 and a customer service representative will take your order for the exchange item. Your credit card will be billed for the exchange item, then a credit for the returned merchandise and any taxes will be issued when your return is received.

Our Commitment to You

We are committed to providing our customers with quality made products and trust you will be completely satisfied with every purchase you make through our online service, our storefront in Coldstream, BC and/or our Retail Outlets across Canada.

Our products are guaranteed for one full year from date of purchase together with our mandate to provide you with the finest sourced, locally wild-crafted, raw, organic materials.

All of our products leave our hands to yours under strict quality control guidelines, however, we do understand that exchanges are sometimes necessary due to situations out of our control.

We will gladly replace a product that is due to a quality issue on our end. If a refund is requested, we do require an original copy of the receipt showing the date of purchase.

We are honoured that you have chosen our earth aware products for your personal health care needs.

In gratitude...