Returns and Refunds - Retail Customers

 To return or exchange an item

  • We are happy to accept returns of defective or damaged items only within 30 days of the purchase date.
    Simply send a quick email to or call 250-550-6789 stating you would like to return your order, and send it back to the return address provided. While the buyer is responsible for the return shipping we will be happy to refund the original purchase price, provided the product is returned in new/unopened/unused condition.
  • Please contact a Back to Earth Representative at 250-550-6789 or email us at

Our Commitment to You

We are committed to providing our customers with quality made products and trust you will be completely satisfied with every purchase you make through our online service, our storefront in Coldstream, BC and/or our Retail Outlets across Canada.

Our products are guaranteed for one full year from date of purchase together with our mandate to provide you with the finest sourced, locally wild-crafted, raw, organic materials.

All of our products leave our hands to yours under strict quality control guidelines, however, we do understand that exchanges are sometimes necessary due to situations out of our control.

We are honored that you have chosen our earth aware products for your personal health care needs.

In gratitude...